Terms of service

Terms of Service

These Terms of Service ("Terms") govern your use of the website usesandford.com and any purchases made through it. By accessing this website or placing an order, you agree to be bound by these Terms. Please read them carefully before proceeding.

This website is operated by Sandford ltd, a company registered in England and Wales (Companies House Number: [COMPANIES HOUSE NUMBER]), with a registered address at Unit 13 Freeland Park Wareham Road, Lytchett Matravers, Poole, BH16 6FA, ENGLAND.

Acceptance of Terms

By using this website, you confirm that you are at least 18 years of age and legally capable of entering into a binding contract. If you do not agree to these Terms, please do not use this website.

Products and Availability

We reserve the right to modify, discontinue, or limit the availability of any product at any time without prior notice. All orders are subject to product availability.

Product Images and Colour Variations

Product images on this website are for illustrative purposes only. While we make every effort to display colours and details accurately, we cannot guarantee that your screen's display will accurately reflect the true colour or texture of the product. Slight variations in colour, shade, or finish may occur due to differences in screen settings, photography lighting, or manufacturing. Such variations do not constitute a defect and are not grounds for a return unless the item materially differs from its description.

Stock Availability

We endeavour to keep all product listings accurate and up to date. However, stock availability is not guaranteed at the time of purchase. In the event that an item becomes unavailable after your order has been placed, we will contact you promptly to offer an alternative, a store credit, or a full refund.

Pricing and Payment

All prices are displayed in the currency shown at checkout. We reserve the right to change prices at any time. Payment must be made in full at the time of placing an order. We accept major payment methods as displayed at checkout. All transactions are processed securely by our payment providers.

Order Confirmation

After placing your order, you will receive an automated order confirmation email. This email is an acknowledgement of receipt, not a formal acceptance of your order. We reserve the right to cancel or refuse any order at our discretion, including in cases of pricing errors, suspected fraud, or stock unavailability.

Shipping Restrictions

We currently do not ship to Brazil, Italy, or France. Orders placed with a delivery address in these countries will be cancelled and refunded in full.

Chargebacks and Disputes

We take payment disputes seriously. If you believe there is an issue with your order, we strongly encourage you to contact us at support@sandford.com before initiating a chargeback with your bank or card provider. We aim to resolve all issues within 24 hours of your initial contact.

Filing a chargeback without first attempting to resolve the issue directly with us may result in a delay in resolution and could affect your ability to place future orders. We reserve the right to contest chargebacks that we believe are filed without reasonable cause and to provide evidence to the relevant payment processor or financial institution accordingly.

Fraudulent chargebacks on orders that have been correctly fulfilled may be referred to the appropriate authorities.

Intellectual Property

All content on this website, including text, images, logos, graphics, and design, is the property of Sandford ltd or its content suppliers and is protected by applicable intellectual property laws. You may not reproduce, distribute, or use any content from this website without our prior written permission.

Limitation of Liability

To the fullest extent permitted by applicable law, Sandford ltd shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of this website or the purchase of our products. Our total liability in connection with any order shall not exceed the amount paid for that order.

Nothing in these Terms shall limit or exclude our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded under English law.

Governing Law

These Terms are governed by and construed in accordance with the laws of England and Wales. Any disputes arising under or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Changes to Terms

We reserve the right to update or amend these Terms at any time. Changes will take effect upon posting to this website. Your continued use of the website after any changes constitutes your acceptance of the revised Terms.

Contact Us

For any questions regarding these Terms, please contact us at support@sandford.com.